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Innovative ideas are far less important than the ability to execute change. This has become one of my most strongly held convictions. Having watched many attempts at new product development and organizational change succeed - and far more fail - I've come to believe that good ideas...

In my last post I connected a failure to understand the principles of user-centered design and the stunning outcome of the 2016 election. I thought that there were some real lessons to learn, best summarized by the following (please forgive me for quoting myself): Ask users...